Subject: Tech Support Candidate - Devender Singh
From: Devender Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 02:08:49 -0500

| | Tech Support Test

Name | Devender Singh
E-mail | [email-masked]
Phone Number | (0) 7042650908
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Roorkee
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Speakers & Audio
remote work

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Self Employed | nil | current | 20000
Previous Employer 1 | Shyam Global Technologies | team lead/Sr.Tech Support Exec. | Aug 2018 | 45000
Previous Employer 2 | I Mappers | Sr.Tech Support Exec. | Nov 2015 | 35000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check if there is any mistake in the URL I
typed.
2. If URL is correct I will try to refresh the page a
couple of times.
3. If the error persists I will check if the error
mentions anything about website being
temporarily down.
4. If not I will check my internet connection [be it
a hotspot or a wifi connection].
5. I will reset the router and restart it to make
sure I have an internet connection.
6. If the problem still persists I will check the
website on some other connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth in the phone and allow the
phone to look for possible devices.
2. Turn on the speaker.
3. Look for the speaker name in the list of available
devices on the phone.
4. If the name doesn't show in the list search for
available devices and pair by clicking on the
name when it appears.
5. Check by playing some audio on the phone.

What according to you makes you a good candidate for customer service or technical support job?

1. I have an experience of more than 5 years in the
field and through my career I have been
constantly promoted which obviously shows my
hard work and suitability to the job.
2. I am a self motivated and  result oriented
person.
3. I know the importance of good customer
service and have what it takes to ensure the
customer is satisfied when he leaves.
4. I have a vast experience behind myself but
understand the value and importance of TEAM
WORK which allows me to be flexible , reliable
and competitive at the same time.
5. I am a good and natural listener and I am well
aware of the fact that how important it is a skill
in CUSTOMER SERVICE.
6. Most important I know that a happy customer
is REPETITIVE BUSINESS.
7. I have desired and suitable skillset in the
technical aspects for the job along with a
know-how of the process which along with all
mentioned characteristics make me an able
and good candidate for this profile.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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