Subject: Tech Support Candidate - Mukesh verma
From: Mukesh verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 01:47:18 -0500

| | Tech Support Test

Name | Mukesh verma
E-mail | [email-masked]
Phone Number | (011) 9811570836
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Nangloi west delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Maurya carrying | Desktop and network support | 2016 | 25k
Previous Employer 2 | D,vas impexive pvt ltd | Netowrk support | 2020 | 35k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check another webite working or not if another site not open then i will check Ethernet wire or connecting with cmd network diagnose command
or home router setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | first i will on blutooth of speaker then check wirless search in android mobile if speaker name  will show in mobile then we connect
What according to you makes you a good candidate for customer service or technical support job? | Good understanding of Technical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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