Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 01:46:50 -0500

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (91) 9870429002
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Munirka Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | GreenShopGo India Pvt Ltd | System Administrator | | 32000
Previous Employer 1 | Smart Systems Solutions Pvt Ltd | Sr. Technical support Engineer | 28 Feb 2020 | 23400
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet
Check other sites is working
Check in other browser if issue is same than may be site was down from backend

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on bluetooth speaker
2. Switch on bluetooth option in the mobile phone
3. Search bluetooth speaker in the mobile phone
4. After searching the bluetooth speaker showing in the mobile as per model name
5. Connect and pair the bluetooth speaker device

What according to you makes you a good candidate for customer service or technical support job?

I am having good experience in hardware,software and networks.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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