Subject: Tech Support Candidate - Sanjeev Kumar
From: Sanjeev Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 01:43:19 -0500

Tech Support
Test

Name

Sanjeev
Kumar

E-mail

[email-masked]

Phone Number

(91) 9958844060

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Krishna Park Extn New
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Mediaions IT Solutions OPC Pvt Ltd

Retention Executive

Presently
working

42000

Previous Employer 1

ASVP TECHNOLOGIES PVT
LTD

Co
Founder

Oct 2018

65000

Previous Employer 2

V tech info Solutions

Sr. technical
sales n support executive

Oct 2017

36000

In your past experience you have (select
all that applies)

Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First of
all I need to Check the exact error code, It could be Internet not connected, I
will check my LAN/ WIFi connection. If not connected. I will make sure that my
internet is up and fine.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

I need to
Power On the Speaker first. It should show Blinking Light on the speaker, A sign
that it is ready to pair now

Step 2: I wil turn on my bluetooth on my phone and Scan for a new device. Once I
see that available speaker Device name ,I will select connect. It will be paired
and I should be able to streat the median content

What according to
you makes you a good candidate for customer service or technical support
job?

A Sound knowledge of day to day tech information. Also a zeal
to learn more and adapt the new techniques and idea and to use them in real life
situation to find better solutions. As learning is a constant process, I have to
stay up to date and that's exactly what I try to achieve.

On a
scale of 1 - 5 please rate your fluency in spoken English

4