Subject: Tech Support Candidate - Rahul Rahul
From: Rahul Rahul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jan 2021 01:24:15 -0500

| | Tech Support Test

Name | Rahul Rahul
E-mail | [email-masked]
Phone Number | (110043) 9716480412
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South West Delhi, Najafgarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Kochar Tech | Technical Support Executive | 7/2/2019 | 13000
Previous Employer 2 | Ensure Support Services | Associate Technical Support | 31/4/2017 | 11000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First, I will try to reload the page.
2. I will try to open a website via different browser.
3. Then i will check the status of network conne tivity through network icon.
4. Then i will check the network cable is connected to the device or not.
5. If the network cable is connected so i will verify the indication signal from network cable.
6. Then i will unplug and plug tue network cable
7 . If the problem still occurs then i will check if the same website working with other system.
8. Then i will configure the IP setting.
9. Then i will restart the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First i will turn on the bluetooth speaker
2.Then i will turn on the bluetooth of mobile phone.
3. then i will connect the bluetooth device via mobile bluetooth setting .

What according to you makes you a good candidate for customer service or technical support job?

1. I have Good listening skills
2. I have prior experience in the same field.
3. I have good problem solving skills.
4. I have excellent communication skills.
5. I am very patient kind of person.
6. I have not any MTI issue.
7. I have strong Technical Knowledge.
8. I am comfortable with rotation shift environment.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |