Subject: Tech Support Candidate - Avinash Dubey
From: Avinash Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 23:35:44 -0500

| | Tech Support Test

Name | Avinash Dubey
E-mail | [email-masked]
Phone Number | (91) 8920893921
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Desktop support | Working | 15k
Previous Employer 1 | Shiva infotech | Desktop support | 10 may 2019 | 10k
Previous Employer 2 | Uninor | Activation Officer | 31 Oct 2014 | 9k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- check the internet connection.
2- Check in all browsers like chrome, IE, mozilla.
3- Will delete cookies and reset the browser settings.
4- If office vpn is connected so will check without vpn connection. If its works without vpn connection so will inform to firewall team.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the bluetooth power button.
2- turn on the mobile bluetooth connection.
3- now verify the bluetooth device name and check in mobile display that its showing or not.
4- As it shows to establish the connection, tap on same name it will connect.

What according to you makes you a good candidate for customer service or technical support job?

1- Must have patience to hear issues clear.
2- Must've analytical skill.
3- Have sound knowledge to relevant field.
4- Make understand skill.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |