Subject: Tech Support Candidate - Tribhuvan Nath Tiwari
From: Tribhuvan Nath Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 13:44:01 -0500

| | Tech Support Test

Name | Tribhuvan Nath Tiwari
E-mail | [email-masked]
Phone Number | (91) 9555868406
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Prayosha food Service | RM | | 33000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check internet connection - then ping local server - dns ip - then website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Switch on bluetooth of both device - try to sync from mobile - select yes on pairing code on speaker - then in mobile
What according to you makes you a good candidate for customer service or technical support job? | My technical skills , + communication skill
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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