Subject: Tech Support Candidate - Rahul Saini
From: Rahul Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 12:26:56 -0500

| | Tech Support Test

Name | Rahul Saini
E-mail | [email-masked]
Phone Number | (+91) 9999722088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palam, new delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | INVESTOR’S clinic | AM- sales | 20/02/2020 | 52000
Previous Employer 1 | Vars engineering services | Manager sales | 30/07/2019 | 45000
Previous Employer 2 | Fastfox.com | Senior sales consultant | 30/11/2018 | 36000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the internet.
2. Check if the browser is in offline mode.
3. Check if i have typed the website correctly.
4. Refresh the webpage after checking everything.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth on your mobile phone.
2. Follow the instruction manual of the speaker and enable the pairing mode.
3. Look for the available devices in your phone’s bluetooth settings.
4. Connect to the bluetooth speaker in the list.
5. Enter the pairing code if required.

What according to you makes you a good candidate for customer service or technical support job?

1. I am a great listener that enables me to understand the customers problem completely.
2. I can analyze and provide solution to the problem quickly.
3. I am good with computers and can troubleshoot quickly.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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