Subject: Tech Support Candidate - INDERJEET JUNEJA
From: INDERJEET JUNEJA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 12:08:27 -0500

Tech Support
Test

Name

INDERJEET
JUNEJA

E-mail

[email-masked]

Phone Number

(91) 7206868884

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

KARNAL

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

SONA ENTERPRISES

ASST. I.T. MANAGER

30-08-2018

15000

Previous Employer 1

PLANMAN HR PVT LED

EXECUTIVE
MONITORING

31-10-2016

13000

Previous Employer 2

ITCONS E SOLUTIONS PVT.
LTD

I.T. ENGINEER

16-07-2015

10000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will check the Internet connection in Control
Panel/Settings. I will check the default the LAN cable or NIC card. if needed,
check with the ISP if internet is not working.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Switch
on the Bluetooth on your Mobile from settings.

2. Search for nearby Bluetooth devices.

3. Select the appropriate device which is Bluetooth speaker.

4. Pair with the device using Authentication if required

What
according to you makes you a good candidate for customer service or technical
support job?

He/She must be able to resolve the issues of
customers/client.

On a scale of 1 - 5 please rate your
fluency in spoken English

4