Subject: Tech Support Candidate - Vishnu chandran Vishnu
From: Vishnu chandran Vishnu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 12:05:56 -0500

| | Tech Support Test

Name | Vishnu chandran Vishnu
E-mail | [email-masked]
Phone Number | (+91) 9895014504
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pathanamthitta.
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aforeserve.com.ltd | Customer support engineer | Currently working | 12795
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Checking with internet connection.if it is proper or not.  internet is not getting properly  troubleshoot the network issue. Or else if getting error while having internet  check if there any security issue with the site. The. Added the site into trusted sites. Still the error happening reset the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth option in mobile phone and longpress the  button on the Bluetooth speaker to get into pairing mode. After that its shows in Bluetooth device list and click it to pair the both device.

What according to you makes you a good candidate for customer service or technical support job?

• I have strong knowledge in technical skill.that helps me to identify the customer issue what they are facing in the system
•well known about windows and its products
• provide good customer service for all customers with better communication.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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