Subject: Tech Support Candidate - Pritika Lakra
From: Pritika Lakra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 11:28:46 -0500

| | Tech Support Test

Name | Pritika Lakra
E-mail | [email-masked]
Phone Number | (110080) 8860864668
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sangam Vihar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allianz Partners | Assistance Coordinator | 5Jan 2021 | 21,000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Open a new tab and check to see if you can load another website like google.com
2) Lauch another browser and try to open the site you were having problem with.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Swipe down the top of the screen and hold Bluetooth.
2) Tap Pair new device.
3) Tap the name of Bluetooth device you want to pair with.

What according to you makes you a good candidate for customer service or technical support job? | I am having 2year experience in customer service moreover, I handle the escalated cases.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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