Subject: Tech Support Candidate - Avinash Sharma
From: Avinash Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 11:21:49 -0500

| | Tech Support Test

Name | Avinash Sharma
E-mail | [email-masked]
Phone Number | (+91) 9459411847
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Himachal Pradesh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Schoolnet India Ltd. | Technical Support | | 12000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | No

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker.
2. Turn on bluetooth of device.
3. And, pair mobile phone with blutooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Good communication skill
Fluent english speaking
Good technical knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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