Subject: Tech Support Candidate - Mohammad Yakub
From: Mohammad Yakub <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 10:11:05 -0500

| | Tech Support Test

Name | Mohammad Yakub
E-mail | [email-masked]
Phone Number | (91) 9716875786
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | SagarPur Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cians Analytics Pvt Ltd | Sr IT Analyst | |
Previous Employer 1 | Sony India Pvt Ltd | Technical Support Engineer | April,2017 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We well check type of error and proceed further accordingly, Will check whether the website or link is down will check with other internet options, cleared the browsers history, update the browsers

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn On Bluetooth function on both device
Search for the device
Pair and connect it

What according to you makes you a good candidate for customer service or technical support job?

Listening the query first
Show the professional etiquette
To ensure complete solution

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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