Subject: French Language Test - Ali sekongo
From: Ali sekongo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 10:03:44 -0500

| | Foreign Language Screening Test

Name | Ali sekongo    /  (00225) 70984816    / [email-masked]
Whats your first language | French

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Thank you for your email.
At first I would like to apologize for the troubles and frustrations you experienced. Be sure that your complaint will give us the chance to resolve
the problem and to make better our services. We are tracking your package it is going to be delivered shortly and I'll follow up with you tomorrow to make sure you received your order.

once again I sincerely apologize for the inconvenience. For any querry or assistance feel free to call this number.
+225 ...........

sincerely yours,

Ali

customer care executive.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I am so sorry we mixed up your order. I know a mistake like this can be very upsetting especially for a loyal customer like you.

I have double checked your original order and the correct item of blue color should arrive tomorrow.if you'd like to track the package here is the [link].

I'll follow up with you tomorrow to make sure you received your order.

once again Isincerely apologize for the inconvenience.

Sincerely,

Ali

[email-masked]

Customer care executive.

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