Subject: Tech Support Candidate - Vibhor Kashyap
From: Vibhor Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 10:00:21 -0500

| | Tech Support Test

Name | Vibhor Kashyap
E-mail | [email-masked]
Phone Number | (91) 8791458371
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaur City Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Customer support executive | Working | 35000
Previous Employer 1 | Daksh Technology | Customer support executive | 10/2019 | 26000
Previous Employer 2 | Testprepkart | Digital marketing executive | 10/2018 | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will check my internet connection.
If it is working good, I will clear the cache memory of my browser.
If that also doesn't work, I will try with different browsers as there might be some issue with website also.
I will also check the firewall settings, if in case they are not allowing the website to load.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the settings.
Go to bluetooth.
Turn on the bluetooth.
Tap on Pair new device.
Select the bluetooth speaker.
Tap to pair the device.
Now it is connected.

What according to you makes you a good candidate for customer service or technical support job? | I have an experience of 3 years as a customer service executive and I belongs from a Techinal background. I am pursuing CCNA and looking for technical support roles. This makes me comfortable for the same role and I want to grow my career in the same field too.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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