Subject: Tech Support Candidate - Ali sekongo
From: Ali sekongo <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 09:11:54 -0500

| | Tech Support Test

Name | Ali sekongo
E-mail | [email-masked]
Phone Number | (00225) 70984816
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ivory coast(Abidjan)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | | | |
Previous Employer 2 | siddharth international dabra road hisar | French bilingual teacher | 03/01/2020 | 55000Rs

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In such a situation,I would try to launch another browser and retry to open the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

At first, swipe down from the top of the screen,
At second, touch and hold Bluetooth,
At third, tap tap pair new device,
At fourth, tap the name of the Bluetooth device you want to connect with your mobile,
At fifth, follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

I am a good listener,
a good and persuasive speaker,
I empathize,
I have self control
I  am patient and positive.

as for technical support I  am not too confident but can easily learn and adapt.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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