Subject: Tech Support Candidate - Shriyansh Kumar
From: Shriyansh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 09:00:25 -0500

| | Tech Support Test

Name | Shriyansh Kumar
E-mail | [email-masked]
Phone Number | (+91) 8126842224
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Tughalakabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Dell Technologies | Technician, Technical support | 20 August | 23,750/-
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting steps for the above problem are stated below :

1) First of all I'll check whether I am connected to internet or not.

2) Then I'll check whether the website www.ndtv.com is unavailable or temporary down.

3) I will clear my web browser's browsing data  such as cache, cookies.

4) Then I will disable my firewall because there might be a possibility that computer's firewall is blocking my access

5)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Power on Bluetooth speaker
2) Switch on phone's Bluetooth
3) Click on new devices
4) Look for the speaker's name and click on the name and connect with it

What according to you makes you a good candidate for customer service or technical support job?

I'm a good listener
I have technical knowledge
I have experience of 1 year in technical support job
I have good ability of solving customer issues
I'm fluent in speaking English

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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