Subject: Tech Support Candidate - Raghwendra Pratap Singh
From: Raghwendra Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 08:13:17 -0500

| | Tech Support Test

Name | Raghwendra Pratap Singh
E-mail | [email-masked]
Phone Number | (91) 7019938694
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida Sector 22
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | Customer support executive | 6 November | 13.700
Previous Employer 2 | iE | Customer service executive | NA | 10000

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

* I have to check internet connection
* I have to restart my computer first.
* Need to close the browser.
* Need to check that this site is not open in my system only or facing same issue with another user
* Need to reset all the settings of browser
* Need to clear cache and cookies of browser.
* After clearing cache and cookies close the browser and reopen.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth of both the accessories
Tap on Pair device, if not paired than check under available devices
Tap the bluetooth speaker name in the mobile which you want to connect

What according to you makes you a good candidate for customer service or technical support job? | A good candidate have professional and responsible for addressing customer needs and ensuring they have goo experience. Active listings, empathy, problem solving and a good communication must have
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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