Subject: Tech Support Candidate - Saumya Gupta
From: Saumya Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 08:13:04 -0500

| | Tech Support Test

Name | Saumya Gupta
E-mail | [email-masked]
Phone Number | (+91) 7983472379
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 76, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | ATPL | Supervisor | 11 nov,2020 | 16.5k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will try reloading the website after clearing cookies and cache
2. I will try into another browser and if the same error I will be getting then I will check the internet connectivity with another device or try to check with another website.
If all the things done are working fine, so issue might be with the website that the server is busy or under maintainance

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth speaker
2. Switch on the mobile Bluetooth
3. Scan the device and pair it with the speaker
And now its ready to play.

What according to you makes you a good candidate for customer service or technical support job? | Since I have the experience of handling customers and resolved their queries effectively and efficiently so I believe I understand the customer's point of view which helps in providing better and satisfying resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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