Subject: Tech Support Candidate - Rakesh Kumar Singh
From: Rakesh Kumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 07:40:35 -0500

| | Tech Support Test

Name | Rakesh Kumar Singh
E-mail | [email-masked]
Phone Number | (88104) 34998
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sec 37 noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Uttamtoyota | It associate | Working | 23k
Previous Employer 1 | Ison bpo | Desktop support | 15 SEP 2020 | 19k
Previous Employer 2 | Wns | It associate | 15 march 2019 | 17k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | It totally depends on what kind of error we are getting. First we will check internet connectivity and if it is working fine then Will check by accessing other sites if it works then there may issue with host file weather the site has been mentioned or not. There may be issue from firewall or antivirus application which can block the url. We can check other things as well depends on error.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to switch on the speaker and we have to switch on the Bluetooth in our phone it will show Bluetooth device names and then we have to choose the device to which we are looking for.

What according to you makes you a good candidate for customer service or technical support job?

Customer Handeing skill in pressure condition.
Calmness.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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