Subject: Tech Support Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 07:12:01 -0500

| | Tech Support Test

Name | Pankaj Kumar
E-mail | [email-masked]
Phone Number | (857) 4067309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
Server and technical support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Analyst, security gavornance and compailance | Working | 30,0000
Previous Employer 1 | Millennium automation | Customer support member | 2019 | 22,0000
Previous Employer 2 | Progressive infovision | DL2 | 2018 | 20,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Fist fall I suggest to chack the internet connection.
Than check right url and also chack IP address as well

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st. Open the bluetooth on the both device and than select particular right connection for parring device after that device connected successfuly.
What according to you makes you a good candidate for customer service or technical support job? | According to me good knowledge and hard wark, honesty is mane key to success.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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