Subject: Tech Support Candidate - Abey Gk
From: Abey Gk <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 06:39:48 -0500

| | Tech Support Test

Name | Abey Gk
E-mail | [email-masked]
Phone Number | (91) 8826639570
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capline Services | Senior Associate | 20Jan 2021 | 26000
Previous Employer 1 | Capgemini | Technical Analyst | 04Jan 2018 | 22000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This error can happen due to many reasons like typing a wrong website address, invalid cookies on your Google Chrome browser, DNS server issues or enable the proxy feature in Internet Options with a dead proxy. The Common errors that can be found below needs to be checked once.
Issues of your router.
Problems with cables.
Wi-Fi hotspots got errors.
Interruption of the Internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

* Swipe down from the top of the screen.
* Touch and hold Bluetooth .
* Tap Pair new device. If you don't find Pair new
device, check under "Available devices" or tap
More. Refresh.
* Tap the name of the Bluetooth device you want
to pair with your device.
* Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | I first gather info and facts from the customer, then identify and verify the issue. Next, I try common quick fixes. If that's not successful, I use additional resources to research the issue. Once a solution is found, I perform appropriate repairs or replacement if necessary. After the solution is implemented, I test thoroughly to ensure everything is OK.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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