Subject: Re: Tech Support Candidate - Aman Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 5 Jan 2021 03:58:27 -0700 (MST)

Average spoken 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 5 Jan, 2021, at 14:48, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Aman Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 5 January 2021 at 2:04 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Aman Kumar 

	

	
	
			Tech Support Test 
		
	Name 	Aman Kumar 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 7420935267 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Uttamnagar East 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Vijay Technologies 	Sr Technical Support Engineer 	Running 	32800 
Previous Employer 1 	Rehoboth Technologies 	Consultant 	10 Apr 2020 	32000 
Previous Employer 2 	Spectrum Consultants India Pvt Ltd 	Consultant 	14 June 2018 	26600 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1 I will check if I have a proper Internet Connection or not. 
2. If not I will make sure that the internet is connected. And I will again try to connect to www.ndtv.com. 
3. I will refresh the browser and will try again. 
4. I will clear all the histories- Caches and cookies and then I will try again. 
5. I will restart the computer and then I will try. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Open Settings. 
2. Go to Bluetooth. 
3. Pair a new device. 
4. Click the new searched device and press connect. 
5. If it is asking a passcode then enter the passcode and then connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	I possess superb Client liaison ability and have excellent communication Skills. 
I am a very good Debugger. 
I have pressure handling skills. 
I am confident. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4