Subject: Tech Support Candidate - NAVEEN BABERWAL
From: NAVEEN BABERWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 05:42:44 -0500

| | Tech Support Test

Name | NAVEEN BABERWAL
E-mail | [email-masked]
Phone Number | (91) 9811188786
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globtier InfoTech Pvt Ltd | IT Helpdesk Engineer | 27-01-2021 | 17642
Previous Employer 1 | Future Focus InfoTech Pvt. Ltd | Help Desk Engineer | 30-03-2018 | 16000
Previous Employer 2 | Anupam Metals Pvt. Ltd | Office Assistant | 25-07-2021 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Our technical team is working on it they will revert soon
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to Menu- setting mode- bluetooth option- turn on sluetooth then ok

What according to you makes you a good candidate for customer service or technical support job?

Good communication with customers

Proper solution guide with customer

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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