Subject: FW: Tech Support Candidate - Arvind Rai
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 5 Jan 2021 10:22:46 +0000

First round

From: Arvind Rai <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 4 January 2021 at 10:54 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Arvind Rai

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Arvind Rai
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8528352014
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Pune
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Hardware - Basic
VoIP
Java Production Support
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro   Project Engineer        2 Months        320000
Previous Employer 1
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  The detailed steps would be as follows.

1. First of all, check the internet connection. It must be working fine.
- One can track the packet data being recievd/sent through task manager/Internet connectivity properties.

2. Next, Check the browser Proxy settings. Set it to default (or specific proxy as used by organisation).

3. Third would be to use all the latest versions of drivers and software (here browser) to support the website.

4. The settings can be set used as default ones by RESET option of browser settings. It would override the existing unknown changes by the user and inetrnet will be available to use.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      The detailed steps would be as follows.
1. Make sure both devices must be power-On.
2. Switch on the Bluetooth for both mobile and speaker.
3. Search for the Bluetooth device name to be connected from mobile.
4. Select the desired Speaker Bluetooth device and connect it by pairing.
5. Hurray !! Your device is connected successfully.
What according to you makes you a good candidate for customer service or technical support job? In my point of view, the following qualities of mine make a strong candidate in a support role.
1. Strong communication skill with a logical problem-solving approach.
2. Confidence and keenness to learn makes my candidature even stronger.
3. Being organised and
4. My ability to convince and influence people with strong communication skill and convincong power, gives an upper hand at task accomplishment.
5. Friendly nature with focus mind is an added advantage for this role.
6. Ability to carry and coordinate between different teams to meet deadlines.
7. Creative thinking skills and good hold over implementing solutions to the reported issue/problem further adds a feather on my cap.
8. Being responsible and my highly responsive nature is also an added advantage for the support role.
On a scale of 1 - 5 please rate your fluency in spoken English  5