Subject: FW: Tech Support Candidate - Bhairav Nath Mishra
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 5 Jan 2021 09:43:25 +0000

First round

From: Bhairav Nath Mishra <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 5 January 2021 at 9:50 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Bhairav Nath Mishra

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Bhairav Nath Mishra
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7596802487
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Chandigarh
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix Daksh Services Pvt Ltd.      SR. Advisor,Operations          32000
Previous Employer 1     CRM services private limited    Senior Advisor  20/06/2020      25000
Previous Employer 2     Wipro   Senior Associate        4/11/2018       12500
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  check for router lights
check with other devices if internet is working on the same network
Check for the list of available networks.
try a different browser
try a different website
Check for Drivers Update for Network Adapter
Use CMD to reset the network properties
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Power on the BT device
Turn on BT on phone
Search for available BT devices from BT settings in phone
Pair(enter code if any)
Connection Established
What according to you makes you a good candidate for customer service or technical support job? I am into customer service industry for the last 4 years and I love interacting with customers and resolving their problems
On a scale of 1 - 5 please rate your fluency in spoken English  4