Subject: FW: Tech Support Candidate - Rekha Yadav
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 5 Jan 2021 09:43:12 +0000

First round

From: Rekha Yadav <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 5 January 2021 at 10:34 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Rekha Yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Rekha Yadav
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (0129) 9315982545
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Faridabad,Sector 3,121004,Haryana
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     Securico Electronics India Pvt Ltd      Senior Service Executive        Nov 2020        22 k
Previous Employer 2     Sony India Pvt Ltd      Technical Support Engg. April 2019      15 K
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  While Opening any website we can face many problem and reasons may also vary like
Error 401: Unauthorized error in case when we do not have permission to open any website.
Error 404: Not Found Error when related page do not exits.
Error 504 : Gateway timeout
Error 500 : Internal server error etc
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.I will first swipe down from top of the screen.
2.Then, I will make sure that my phone's Bluetooth is turned on
3.Touch and hold bluetooth button.
4.In the list of paired devices,i will tap on paired but unconnect device.
5.When my both devices get connected,the device shows "connected"
What according to you makes you a good candidate for customer service or technical support job? According to me, past experiences makes candidate most suitable for future and present job profile like i have experience in customer service of 3 plus years and second and most importantly my all skills which is related to this job makes me suitable candidate.
On a scale of 1 - 5 please rate your fluency in spoken English  5