Subject: FW: Tech Support Candidate - Ravi Goyal
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 5 Jan 2021 09:42:20 +0000

First round

From: Ravi Goyal <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 5 January 2021 at 11:14 AM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Ravi Goyal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Ravi Goyal
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 9996066232
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Dwarka Sector 8
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Wipro LTD       CCTV Engineer   Currently working       35000
Previous Employer 1     Orion Edutech Pvt LTD   Hardware and Networking Trainer 9 Oct 2019      22000
Previous Employer 2     Tyco Fire and Security  Technical Executive     15 June 2016    17000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.
I will be check Internet connection connected or not.
2. I will be check I am using WiFi connection or LAN connection.

3. Suppose that I am using the LAN connection then I will be reconnect the LAN cable in LAN port and check the network connection showing which type of symbol.

4. Suppose LAN connection is showing cross symbol then firstly I will be check LAN cable connection.

5. If LAN cable connection is wrong then I will be make a network cable using straight cable color coding and insert the RJ-45 connector in the cable And puch the connector.

6. After making the patch code I will be check the patch code connection is ok or not.

7. If network cable is ok then I will connect one end into network switch and another end into Computer.

8. I will be check the Network connection . If network connection is connected then I will be ping the gateway.

9. If everything is connected then I will be open the browser and open the www.ndtv.com

10. If again showing error then I will read the error message and clear all the cookies .

11. I will again try to open www.NDTV.com

12. The website will be open finally

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. I will be turn on the Bluetooth of the speaker.
2. I will be turn on Bluetooth of my mobile.
3. I will be scan device from my mobile.
4. I will be read name of Bluetooth speaker .
5. If devices are completely scanned then I will be search the my speaker Bluetooth name .
6. I will found the name of speaker Bluetooth and connect the Bluetooth speaker with my phone .
What according to you makes you a good candidate for customer service or technical support job? I have 6 years of Technical Experience and my Technical skills , speaking skills and writing skills are very strong.
On a scale of 1 - 5 please rate your fluency in spoken English  4