Subject: Tech Support Candidate - Siddarth Sharma
From: Siddarth Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 04:38:30 -0500

| | Tech Support Test

Name | Siddarth Sharma
E-mail | [email-masked]
Phone Number | (+91) 7531052755
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Subhash nahar, delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Novozymes south asia pvt Ltd | IT analyst | Dec 2019 | 40000
Previous Employer 2 | Hcl technology | Analyst | Sep 2018 | 25000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check internet connection, if internet is connected than try to access any other website in order to check conductivity. If you are able to access other websites than close and reopen www.ndtv.com again. If you still are not able to access it than check your browser settings that mentioned website is not in block list or blocked by any add in or antivirus. Try accessing website on other browser if issue comes again than most probably website is facing some kind of outage, you can try to access it after sometime or try to access it from other device un order to check.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on your mobile phones bluetooth and search for speakers name under available devices list. Select speaker name inorder to connect it.
What according to you makes you a good candidate for customer service or technical support job? | Candidate should be understanding and should have patience. Candidate should listen all information give  by user carefully and should probe all necessary information before proceeding for troubleshooting. He or she should explain everything regarding issue to user for better understanding.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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