Subject: FW: Tech Support Candidate - Sandeep Chaudhary
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 5 Jan 2021 09:31:05 +0000

First round

From: Sandeep Chaudhary <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 5 January 2021 at 1:52 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Sandeep Chaudhary

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Sandeep Chaudhary
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8979420208
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gaur city, Noida
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Rexavior communications pvt Ltd.        Technical Support Executive     NA      25000
Previous Employer 1     NA
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all ill use a website down checker to check that only i am facing the issue or the issue is being faced by other peoples also.

Secondly ill use ping checker to identify how much time is being taken by the website to respond.

Then ill try to open other website to check while my internet is working well or not, if the issue is with internet then i will check in another browser.

Also ill try resolving the issue by clearing the cache and cookies of the browser.

Finally ill check a Teaceroute tool to find if the broken connection exists.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly, I'll read the user manual in order to set up the speaker to a pairing status.

Secondly, ill drop down the notification panel to show the Bluetooth quick settings panel.

Long press the Bluetooth icon.

Turn on the bluetooth toggle to scan and select the ready bluetooth speaker from the list of available devices after scan.

And finally, pair and connect the bluetooth speaker.
What according to you makes you a good candidate for customer service or technical support job? I believe that i an the best candidate for this position because of my extensive customer service and management experience and my ability to adopt to any situation.

I have passion for success and goal oriented demeanor that would push me to accomplish my set tasks.

Also, with my personable character, I can work well and communicate with others to contribute to team efforts.

I have years of experience working with customers in a very similar environment.

I have what it takes to fill the requirements of this job - Solve customer problems using my excellent customer service skills.
On a scale of 1 - 5 please rate your fluency in spoken English  5