Subject: FW: Tech Support Candidate - Neeraj Sharma
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 5 Jan 2021 09:30:01 +0000

First round

From: Neeraj Sharma <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 5 January 2021 at 2:48 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Neeraj Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Neeraj Sharma
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7827528483
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Pune but my home is in Delhi and I can relocate.
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Ubisoft entertainment India     Junior account support  Presently working       20200/-
Previous Employer 1     Beehive systems Trainee System Engineer 7th July 2017   10850/-
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will take the following steps and in similar sequences:
1. Restart the device because after rebooting many times, this is all that's needed to fix issues you may have!
2. Checking basic internet settings if my internet is working or not.
3. Checking whether the website is down for everyone or just me.
4. I will try different web browsers to see if it works.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Open the Bluetooth speaker and set it in pairing mode.
2. Then on the mobile device I will go to the Bluetooth section and see the available devices around to connect.
3. I will tap on the name of the Bluetooth speaker and pair it.
What according to you makes you a good candidate for customer service or technical support job? 1. Experience in the same domain.
2. Vast Technical Knowledge including programming languages.
3. Easy to adapt and eager to learn attitude.
4. Willing to help every single individual whether the issue is technical or not and empathy towards every single one of them.
On a scale of 1 - 5 please rate your fluency in spoken English  5