Subject: Tech Support Candidate - Hari Shankar
From: Hari Shankar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 04:19:56 -0500

| | Tech Support Test

Name | Hari Shankar
E-mail | [email-masked]
Phone Number | (91) 8650903882
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bareilly
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
NOC Monitoring

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quess Corp Limited | SD Engineer | 05 Feb 2021 | 13435 INR
Previous Employer 1 | Wipro Limited | Administrator | 26 Dec 2019 | 11400
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: first of all I will check internet connectivity.
Step 2: if internet connectivity is good then I will check proxy setting.
Step 3: If proxy setting is good then I will check website setting like as host and port detail.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: First of all I will open bluetooth of both devices.
Step 2: Then I will search and pair both bluetooth.
Step 3: After pairing the bluetooth I will coonect speaker's bluetool to mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

Our keys requirement as a good candidate for customer as below:

1. Detail knowledge of product and service which we are offered.
2. Effective communication skill.
3. Patience to listen customer.
4. Good sense of humer.
5. Professional skill is mondatory.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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