Subject: FW: Tech Support Candidate - Aman Kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 5 Jan 2021 09:18:21 +0000

First round

From: Aman Kumar <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 5 January 2021 at 2:04 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Aman Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Aman Kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7420935267
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Uttamnagar East
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Vijay Technologies      Sr Technical Support Engineer   Running 32800
Previous Employer 1     Rehoboth Technologies   Consultant      10 Apr 2020     32000
Previous Employer 2     Spectrum Consultants India Pvt Ltd      Consultant      14 June 2018    26600
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1 I will check if I have a proper Internet Connection or not.
2. If not I will make sure that the internet is connected. And I will again try to connect to www.ndtv.com.
3. I will refresh the browser and will try again.
4. I will clear all the histories- Caches and cookies and then I will try again.
5. I will restart the computer and then I will try.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Open Settings.
2. Go to Bluetooth.
3. Pair a new device.
4. Click the new searched device and press connect.
5. If it is asking a passcode then enter the passcode and then connect.
What according to you makes you a good candidate for customer service or technical support job? I possess superb Client liaison ability and have excellent communication Skills.
I am a very good Debugger.
I have pressure handling skills.
I am confident.
On a scale of 1 - 5 please rate your fluency in spoken English  4