Subject: Tech Support Candidate - Aman Kumar
From: Aman Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 03:34:06 -0500

| | Tech Support Test

Name | Aman Kumar
E-mail | [email-masked]
Phone Number | (+91) 7420935267
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttamnagar East
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vijay Technologies | Sr Technical Support Engineer | Running | 32800
Previous Employer 1 | Rehoboth Technologies | Consultant | 10 Apr 2020 | 32000
Previous Employer 2 | Spectrum Consultants India Pvt Ltd | Consultant | 14 June 2018 | 26600

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 I will check if I have a proper Internet Connection or not.
2. If not I will make sure that the internet is connected. And I will again try to connect to www.ndtv.com.
3. I will refresh the browser and will try again.
4. I will clear all the histories- Caches and cookies and then I will try again.
5. I will restart the computer and then I will try.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open Settings.
2. Go to Bluetooth.
3. Pair a new device.
4. Click the new searched device and press connect.
5. If it is asking a passcode then enter the passcode and then connect.

What according to you makes you a good candidate for customer service or technical support job?

I possess superb Client liaison ability and have excellent communication Skills.
I am a very good Debugger.
I have pressure handling skills.
I am confident.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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