Subject: Tech Support Candidate - Mukesh Mumar
From: Mukesh Mumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 01:38:28 -0500

| | Tech Support Test

Name | Mukesh Mumar
E-mail | [email-masked]
Phone Number | (91) 8383850549
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Manipal Business Solutions Pvt Ltd | Executive Helpdesk | Working | 14000
Previous Employer 1 | Hitachi Payment Services Pvt. Ltd | Sr. Executive Helpdesk | 31st Aug 2019 | 12500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check either it getting from particular site wnd or due to our internet connectivity issue if connectivity issues then I will restart my device.
It may also not work due to some specific time. If every thing is ok then again I will search site"www.NDTV.Com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will touch and hold the Bluetooth.
I will open the setting option, then go to System, the I will go to advance option the proceed to reset option the reset Mobile WiFi, and Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | For a good Customer Support/Technical support executive is more important to understand the problem perfect manner. If Customer is angry the tackle the situation and and suggest him to we are raising this issue on top most priority. A good customer support person track the t issue on time to time and if it resolve the re call to customer and guide him for solutions.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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