Subject: Tech Support Candidate - Sandeep Bhardwaj
From: Sandeep Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 01:30:47 -0500

| | Tech Support Test

Name | Sandeep Bhardwaj
E-mail | [email-masked]
Phone Number | (011) 9015735134
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Badarpur, New Delhi-110044
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Utility Powertech Limited | Networking Engineer and other issues has been resolved | | Total CTC-27,952/-
Previous Employer 1 | ANB Computer Solution | Networking Engineer | | Total 5,000/-
Previous Employer 2 | Computer Clinic India PVT. Limited | Desktop Support Engineer | | Total 10,000/-

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | May be www.ndtv.com site has been blocked by office administrator or may be proxy server has been blocked this site and many more other reasons.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to power on the bluetooth speaker and open speaker bluetooth and after this process we have to open mobile bluetooth setting and search the bluetooth device and whatever bluetooth speaker device name, so we have to pair the device.
What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |