Subject: Tech Support Candidate - Wasim Ahmad
From: Wasim Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 01:29:56 -0500

Tech Support
Test

Name

Wasim
Ahmad

E-mail

[email-masked]

Phone Number

(91) 9717567849

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Patna and ready for
relocate

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Orbit computer

System admin

Till
date

25000

Previous Employer 1

JK cement

System
engineer

Nov2017

20000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Following suspected

Check the LAN connectivity

LAN Driver

May be particular website has blocked in browser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Following Step

Install the Bluetooth driver in computer

Check the all physical connectivity

Open Bluetooth software in computer

Find the name of speaker where u have to define

Then click on connect

What according to you makes you a
good candidate for customer service or technical support job?

Should have good way of talking and respectfully

Good communication skill

Good technical skills

Should be follow company SLA.

On a scale of 1 - 5 please rate your
fluency in spoken English

3