Subject: Tech Support Candidate - Neeraj Nilesh
From: Neeraj Nilesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 01:06:39 -0500

| | Tech Support Test

Name | Neeraj Nilesh
E-mail | [email-masked]
Phone Number | (91) 9990896830
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ecom Express | IT executive | 08.2020 | 22000
Previous Employer 1 | Inkonwtech pvt ltd | L2 support | 05.2019 | 19000
Previous Employer 2 | CMS info Tech | L1 support | 02.2017 | 16000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check the internet connection weather it is connected or not .Then ping the site address in cmd .check weather it is local or ISP outage their. run the ipconfig command to check the IP v4 address. Flush the DNS
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on the Bluetooth of speaker then trun on the Bluetooth of mobile phone then search the available speaker then pair with it .
What according to you makes you a good candidate for customer service or technical support job? | Prompt response ,guide and  resolved the issue of the customer  .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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