Subject: Tech Support Candidate - vikash srivastava
From: vikash srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jan 2021 00:24:08 -0500

Tech Support
Test

Name

vikash
srivastava

E-mail

[email-masked]

Phone Number

(00000) 9599739170

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

ghaziabad

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

Linux
plsql

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Botree software International Pvt.Ltd

Associate Technical

29000

Previous Employer 1

Nevco ngineers Pvt.Ltd

Associate
Technical

18-Feb-2017

15000

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Click the Library button toolbar.Click History
and select Clear Recent History….

In the Time Range to clear: drop-down, select Everything.

Below the drop-down menu, select both Cookies and Cache-Click Clear Now.

If clearing cookies and cache didn't work, it's probably a sign that there is a
problem with the website itself.

Click the menu button and select Options.

In the General panel, go down to the Network Settings section.

Click Settings…. The Connection Settings dialog will open.

Change your proxy settings:

select No Proxy.

Close the Connection Settings dialog.

Close the about:preferences page. Any changes you've made will automatically be
saved.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Swipe down from the top of the screen.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your
device.

What according to you makes you a good candidate
for customer service or technical support job?

Its all
about your attitude in addition to your academic qualification, like you should
be soft spoken, good listener, problem solver, helpful, team builder and know
how to engage the people well.

On a scale of 1 - 5 please rate your
fluency in spoken English

3