Subject: Tech Support Candidate - Munish Kumar
From: Munish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 22:02:30 -0500

Tech Support
Test

Name

Munish
Kumar

E-mail

[email-masked]

Phone Number

(1100033) 8587836543

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Azadpur

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Jindal intellicom ltd

Sr helpdesk support
engineer

22000

Previous Employer 1

Tikona network ltd

Network
engineer

17000

Previous Employer 2

Institute of hardware tech
.

Sr
trainer

12000

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First
I'll check internet connection .If internet working fine then I'll check proxy
settings in browser .And if proxy settings are ok,then might be site is down
then need to check other system site working or not .

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Turn on
speakers and set on bluetooth by using speaker settings .Then turn on bluetooth
in your mobile phone .Find speaker name in your mobile  bluetooth list .Then
connect with bluetooth speakers.

What according to
you makes you a good candidate for customer service or technical support
job?

Politely speaking and good behaviour with
candidate.

On a scale of 1 - 5 please rate your fluency in spoken
English

3