Subject: Tech Support Candidate - Koushtav Dutta Koushtav
From: Koushtav Dutta Koushtav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 21:48:48 -0500

| | Tech Support Test

Name | Koushtav Dutta Koushtav
E-mail | [email-masked]
Phone Number | (91) 8768773345
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jaipur Rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | TSE | Till date | 25000
Previous Employer 1 | Concentrix | CSE | 15 January 2018 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Restart Your Router. Check Website Status from any difference browser. Clear Your Web Browser's Browsing Data. Temporarily Disable Your Firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Tap Bluetooth  and make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

A detail-oriented working style
The ability and willingness to communicate
The willingness to share knowledge with team members, superiors, and users
The ability to think logically and creatively
And 2+ year of experience as a Technical support make me the perfect choice for your organization

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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