Subject: Tech Support Candidate - Rahul Kumar
From: Rahul Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 21:38:06 -0500

| | Tech Support Test

Name | Rahul Kumar
E-mail | [email-masked]
Phone Number | (+91) 7888728952
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Now working from home in Punjab
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Azure,aws

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quatrro business support services | System asmin | Na |
Previous Employer 1 | IDC technologies | Desktop engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will try to access the website from Mobile first. If that's working.
Then will open the incognito mode of browser and access the site. If that works. I will clear browser cache and cookies and reopen browser and try.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Settings app.

Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing mode.

Look for the Bluetooth speaker's name on the list
Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job? | You must be able to empathize with people and address needs. Good communication is crucial. With that said, I have a technical background, and I understand the amount of knowledge you need to actually solve issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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