Subject: Tech Support Candidate - Abhishek Madan
From: Abhishek Madan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 12:54:05 -0500

| | Tech Support Test

Name | Abhishek Madan
E-mail | [email-masked]
Phone Number | (+91) 9910594096
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teqhub | System Administrator | 20th jan 2021 | 29000/-
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we just have to check the internet connection is it stable or not. If the internet connection is working properly then we'll check for the browser settings if that is also fine then we'll check the dns and network device settings may be that website is blocked in router ACL(ACESS CONTROL LIST).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker
2. Turn on the bluetooth on mobile
3. Search for new Device
4. Then just tap to connect

What according to you makes you a good candidate for customer service or technical support job? | I am very convincing and able to handle customers easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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