Subject: Tech Support Candidate - Wokil Singh
From: Wokil Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 12:25:41 -0500

| | Tech Support Test

Name | Wokil Singh
E-mail | [email-masked]
Phone Number | (91) 8010245002
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infinite computer solution | Support Engg | 30 sep | 25000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First i will check, LAN should connected properly if connected then internet should work. We can check internet by open www.google.com in any browser. If all are working then ndtv should not block by firewall or network end.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth in mobile then search the Bluetooth speaker name in searching list. After name found connect to speaker

What according to you makes you a good candidate for customer service or technical support job?

Should be good listner of customer issues and provide the proper resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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