Subject: Tech Support Candidate - Prabhat Tomar
From: Prabhat Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 11:58:28 -0500

| | Tech Support Test

Name | Prabhat Tomar
E-mail | [email-masked]
Phone Number | (+91) 8171677943
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Ltd | LINUX system administrator | | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) First of all I will  check the error.
2) I try to identify the root cause of error.
3) I reconnect my network and try again.
4) I will check my firewall setting.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) First of all switch on the Bluetooth device.
2) put the Bluetooth device in pairing mode.
3) switch on the Mobile Bluetooth.
4) search for active devices on mobile.
5) pair Bluetooth device with mobile.

What according to you makes you a good candidate for customer service or technical support job?

1) Dedication towards job.
2) Good communication experience with clients.
3) able to understand the issues earlier.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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