Subject: Tech Support Candidate - Rohit kumar
From: Rohit kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 11:37:02 -0500

Tech Support
Test

Name

Rohit
kumar

E-mail

[email-masked]

Phone Number

(91) 7009415930

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

gurgaon

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Networking - advance

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

BCIL

SOFTWARE SUPPORT ENGINEER

NA

15000

Previous
Employer 1

NA

NA

NA

NA

Previous Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will check my internet
connectivity.

Then i will check the url entered, if it is correct then i will reload the
page.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Switch on the bluetooth in your speaker as well
as mobile phone.Select the device from the list of the avilable devices.Connect
the device and enjoy the music.

What according to you makes you a
good candidate for customer service or technical support job?

I am good at communication and i have patience and i can
explain as well as understand a problem in a systematic way.

On a
scale of 1 - 5 please rate your fluency in spoken English

4