Subject: Tech Support Candidate - Apuva Awasthi
From: Apuva Awasthi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 11:33:59 -0500

| | Tech Support Test

Name | Apuva Awasthi
E-mail | [email-masked]
Phone Number | (201301) 7291837869
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aegis | Analyst | | 23
Previous Employer 1 | Excitel broadband | Customer support | July 2019 | 30
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Clear the browser history
2. Check the internet
3. Restart the system
4. Try to open in another option
5. Try to contact support desk

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open the Bluetooth of both devices
2. Select device
3. Select the Bluetooth device and then pair it.

What according to you makes you a good candidate for customer service or technical support job? | Who can resolve the customer issue asap
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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