Subject: Tech Support Candidate - RAJESH KUMAR
From: RAJESH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 11:22:04 -0500

| | Tech Support Test

Name | RAJESH KUMAR
E-mail | [email-masked]
Phone Number | (01662) 9728164495
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | HISAR, HARYANA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMSIT | Customer support engg. | Currently working | 16k
Previous Employer 1 | Associate distt. | Computer engg. | 2017 | 12kk
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will clear cache and chrome temp. files. If issue is not resolved then I will check for pop up blocker. Further i will check for site security level in browser setting. If problem is still persisting, then I will move to domain controller to check the policy on browser for the NDTV website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on bluetooth speaker. Enable the bluetooth of speaker by toggle button. Now enable the bluetooth of mobile phone. scan the bluetooth list for new device. Now find the bluetooth speaker in scan list. Now connect the bluetooth speakers.
What according to you makes you a good candidate for customer service or technical support job? | My confidence to find the resolution for the problem in any situation. My skills and technical guts makes me perfect. In network field, I am assisting the network refresh IBM project.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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