Subject: Tech Support Candidate - Kritika Singh
From: Kritika Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 10:48:18 -0500

| | Tech Support Test

Name | Kritika Singh
E-mail | [email-masked]
Phone Number | (+91) 7703068157
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Prayagraj
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Introspectors | CSR | | 21000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I get this type of error I follow steps in below steps in sequential order

A) Check for the internet connectivity by opening any other website or open cmd and Ping google.com if I am able to get a response then the issue is not with the network then move to B. if not I will fix the network

B) Clear cookies and cache of the browser, and check for the domain again in most of the cases it works, if not move to C.

C) Search for the domain in private mode or in some other browser if it works then it's a solution, if not move to D

D) Search for the domain (here NDTV.COM) on some other machine connected to some other network if its opening then follows E, if not then the problem is with the Domain server or the site is down.

E) Restart the machine and try again connecting to the same domain.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps I use for connecting my Bluetooth device to my mobile device is as follows

A) Power my Bluetooth device and put it in on mode.

B) Open the Bluetooth under settings from my mobile device and scan for the Bluetooth device.

C) Connect to the device from the list. If connecting for the first time and asked for the password read the Bluetooth manual and key in the password

What according to you makes you a good candidate for customer service or technical support job?

Hi

I have 3 years of relevant experience currently working as a specialist Technical Support Engineer at HCL wherein my work is to troubleshoot the problem faced by the customer and develop the best algorithm to reduce the complexity of the customer problems and provide excellent service to the customer. I am a hardworking individual and a team player.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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