Subject: Tech Support Candidate - Kanima Kanika
From: Kanima Kanika <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 10:47:39 -0500

| | Tech Support Test

Name | Kanima Kanika
E-mail | [email-masked]
Phone Number | (+91) 7217381357
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Tech support | 10 oct | 30000
Previous Employer 1 | Bhasin Packard electronics | Testing | Not remember | 15000
Previous Employer 2 | Justdial | Tele marketing | Not remember | Not remember

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Checking the internet connection
Checking the proper spelling or wrote www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

On the bluetooth on the phone
Put your Bluetooth device in pairing mode by pressing and holding the Power button or Pairing button.
iPhone: Go to Settings > Bluetooth > Other devices. Tap the device to connect.
Android: Go to Settings > Connected devices > Bluetooth. Select Pair new device and then tap the speaker's name.

What according to you makes you a good candidate for customer service or technical support job?

Speak softly
Ready to help customer

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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